This Privacy Policy ("Policy") outlines the principles and guidelines governing the collection, usage, disclosure, and safeguarding of your information when you access or use the web portal at https://vyoo.in/ , including its associated software, applications, features, and functions (collectively, the "Platform"). The Platform is owned and managed by Vyoo, with its registered office at UCO Bank Building, 219 Satin Sen Sarani, Kolkata, India (referred to as the "Company").

References to "you," "your," or "user" refer to individuals visiting, subscribing to, or utilizing the Platform and its features. "We," "our," or "us" refer to the Company.

Please carefully read and understand this Policy to learn about how the Company gathers, processes, stores, and shares information. The Policy may be updated at any time without prior notice, so we encourage you to review it periodically to stay informed.

If you have any questions or require additional information about this Policy, please reach out to us.

The content available on the Platform is not intended for access or distribution in jurisdictions where, doing so would violate local laws or regulations or impose additional registration requirements on us. Individuals accessing the Platform from such locations do so at their own risk and are solely responsible for ensuring compliance with applicable laws.

This Policy applies exclusively to online interactions with the Platform and pertains only to information shared by or collected from users through the Platform. It does not govern offline data collection or any data obtained through other channels.

PRIVACY PROTECTION

All information shared by users on the Platform is handled with care and protected. The Company is dedicated to maintaining the confidentiality, accuracy, and security of the information it collects and processes in the course of its operations. The data provided will be used solely for service provision and other administrative functions related to the Company’s offerings.

CONSENT

By accessing or using the Platform and its services, you acknowledge and consent to the collection, storage, transfer, usage, disclosure, and sharing of your information in accordance with this Policy. If you do not agree with these terms, please refrain from using the Platform. You have the option to withhold information by choosing not to use specific features or services on the Platform.

INFORMATION COLLECTION AND METHODS

In general, we do not collect personal information unless explicitly provided by you. When requesting personal details, we will inform you of the purpose behind the request.

If you contact us directly, we may collect additional details such as your name, email, phone number, message content, and any attachments. During account registration, we may request information such as your name, company name, address, email, and phone number.

Data from third-party services or external APIs (such as Google API) will only be accessed if users grant explicit consent during the signup process.

We do not knowingly collect or store personal data unless permitted by law or required under a contract.

When you interact with the Platform, we may collect and store your information to enhance your experience and provide tailored services. This includes passive data collection through your browsing activity. Non-personal information may be gathered automatically, including browser details, IP addresses, and referral URLs.

Cookies and tracking tools help us analyse site traffic, improve functionality, and ensure security. You may decline cookies through browser settings, though some features may not work properly without them.

If you conduct transactions on the Platform, additional data such as billing details and payment information may be collected.

User-generated content such as message board posts or feedback is retained as necessary to resolve disputes, provide support, and improve services.

USAGE OF COLLECTED INFORMATION

The information collected is used for various purposes, including:

• Operating, maintaining, and improving the Platform.

• Personalizing user experiences.

• Understanding and analyzing website interactions.

• Developing new services and features.

• Providing customer support and communicating updates.

• Sending promotional emails.

• Preventing fraudulent activities.

• Conducting research and surveys.

• Ensuring security and compliance.

We do not sell, rent, or share your personal information without your consent, except as required by law or under this Policy.

The Company reserves the right to disclose information in good faith:

• When legally obligated to do so.

• To protect Company rights, employees, users, or the public.

• To enforce terms of use or other policies.

• To address third-party concerns.

By using the Platform, you authorize us to contact you via phone, email, or SMS for service-related information. You may unsubscribe from such communications at any time.

Aggregated data and analytics may be used internally to enhance our offerings and assess user trends.

LOG FILES

The Company follows industry-standard log file practices to track website visitors. These files collect IP addresses, browser details, ISP information, timestamps, and other non-identifiable data to analyze trends and administer the site.

COOKIES AND TRACKING TECHNOLOGIES

The Platform uses cookies to store user preferences and track page visits to optimize user experience. Users can adjust browser settings to disable cookies, but some Platform features may be affected.

ADVERTISING AND THIRD-PARTY PRIVACY POLICIES

Our Platform may contain third-party advertisements that use tracking technologies to serve targeted ads. The Company has no control over third-party cookies and advises users to review respective privacy policies.

INFORMATION SHARING

With Service Providers

We may share user information on a need-to-know basis with third parties providing services such as:

• Cloud infrastructure.

• Transactional communications and marketing.

• Customer support.

• Research and analytics.

• Payment processing.

• Professional services (e.g., legal, accounting).

Our website is hosted by Squarespace, which collects visitor data for site operation, security, and performance improvements. This includes:

• Browser, network, and device information

• Web pages visited before arriving at our website

• Pages viewed during your visit

• Your IP address

Squarespace processes this data in a de-personalized manner to enhance platform functionality and security. Our website may also collect certain data to enhance user experience and analyse site performance. This includes:

• Information about your browser, network, and device

• Web pages visited before arriving at this website

• Your IP address

• User interactions, such as clicks, internal links, pages visited, scrolling behavior, searches, and timestamps

We share this information with Squarespace, our website hosting and analytics provider, to monitor site traffic and activity.

When you submit information through a webform on this website, we collect the data you provide to process and respond to your inquiries. This data is shared with Squarespace, our website hosting provider, for operational purposes. Additionally, we may share this information with third-party services for storage and data processing where applicable.

With Other Third Parties

We may share user data with business partners strictly to enhance or provide requested services. If users wish to opt out, they can contact us.

Additionally, in case of business mergers, acquisitions, or asset transfers, user data may be transferred to the new entity, which will uphold this Policy.

USER RIGHTS AND RESPONSIBILITIES

Users are responsible for safeguarding their login credentials and other sensitive data. Unauthorized sharing of Company-provided information is prohibited unless legally required. Users can withdraw consent for data collection and usage by contacting the Company. However, such withdrawal may impact their ability to access services. This Policy is subject to change, and continued Platform use constitutes acceptance of modifications. We encourage users to review the Policy regularly. For queries or concerns, please contact us at the details provided below.